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Patient Experience

CASHLESS INSURANCE SERVICES


We are empanelled with the top insurance Companies & TPA’s for providing cashless claims.

 

General Information regarding Insurance Services

Location: St. Augustine Block, Ground Floor

Phone: 0484 240 2044 Extn 0484 2755386, 0484 2755306 (8 am to 5.30 pm, Monday to Saturday)

Office hours : 8:00 am to 5.30 pm (Monday to Saturday)

Email Id: insurance.lisiehospital@gmail.com or insurance@lisiehospital.org

 

Kindly bring the following documents at the time of admission:

  1. Medical Records Department Card (MRD No)
  2. Identity Proof: AADHAR CARD
  3. Policy Copy or TPA card copy of current year
  4. Investigation Reports or any other hospitals related documents for  

Supporting diagnostics of present illness

Cashless Insurance/Third Parties (TPA’s) Available

  • HEALTH INSURANCE TPA
  • APOLLO MUNICH
  • FAMILY HEALTH PLAN
  • FUTURE GENARALI
  • GOOD HEALTH PLAN LTD
  • HDFC ERGO
  • HEALTH INDIA
  • ICICI LOMBARD
  • ICICI PRUDENTIAL
  • MAX BUPA
  • MD INDIA
  • MEDI ASSIST
  • MEDICARE
  • RAKSHA TPA
  • RELIANCE
  • RELIGARE
  • STAR HEALTH
  • UNITED HEALTHCARE
  • VIDAL HEALTH(TTK)
  • VIPUL MED CORP

 

Procedures for Cashless Application:

  1. If the patient is covered under Health Insurance in our empanelled list, she needs to contact at Cashless Insurance Desk situated in the ground floor at St. Augustine Block.
  2. For the Planned Admissions: Patient can apply for Cashless before 7days of admission.
  3. For the Emergency Admissions: At the time of admission itself, patient can apply for cashless.
  4. For Preauthorization application, the patient needs to bring the following documents:
    1. Policy Copy or TPA Card copyof current year
    2. Aadhar Card copy
    3. Investigation Reports or any other hospitals related documents for Supporting diagnostics of present illness
  5. If the card or policy copy is valid, a Pre-authorization duly filled by the concerned doctor along with the copies of the above documents would be forwarded via E mail to the respective Insurance Company / TPA for initial approval.
  6. If it is approved by Insurance companies/TPA, IP Credit will be sanctioned till the time of discharge.
  7. If patient’s hospital stay exceeds more than 10 days, patient needs to intimate the Insurance Desk with the letter of the treating doctor explaining the present status for further enhancement.
  8. If patient needs any other procedure or surgeries, she needs to intimate Insurance Desk for Enhancement approval.
  9. At the time of discharge day, Final Bill & Discharge Summary will be sent to the Insurance companies or TPAs with the signature of the patient bystander for final approval. It may take a minimum of three to four hours to receive the approval of the Insurance company/TPA.
  10. In Final approval, if the full amount as per hospital treatment bill is not approved by the Insurance company/TPA, the differential amount should be made by the patient.
  11. If the preauthorization request or Final Bill Enhancement request is denied by the TPA/Insurance Company, the patient has to settle all his bills and needs to contact PRO office (PRO office is situated near the reception in the ground floor of St Augustine Block&Cardiology PRO Office situated in St.Antonys Block) for reimbursement process.

 

 

Facilities



Charity News

You can help patients from Flood Relief Camps. Lisie Hospital is doing operations and providing inpatient services to the poor patients brought in here from camps without insisting payments. You can join in this cause by contributing a donation to one such patient after reading his/her story. Your payment will go towards the bill of the patient you select.

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